Disclaimer

Website Content

The content provided on this website ("Hetzner Forum") has been prepared with the greatest possible care. However, Hetzner Online GmbH does not guarantee the accuracy, completeness, or currency of the information provided. Contributions identified by name reflect the views of the respective author and do not necessarily represent the views of Hetzner Online GmbH.

In particular, Hetzner Online GmbH assumes no liability, provides no warranties, and does not offer any support with respect to agreements or transactions between customers within the section of this Forum referred to as the "Serverbörse".

Website Availability

Hetzner Online GmbH strives to make this service available without interruption. However, despite exercising all due care, downtime cannot be entirely avoided. Hetzner Online GmbH reserves the right to modify or discontinue its services at any time. Hetzner Online GmbH accepts no liability for interruptions or other disruptions caused by files that have been created incorrectly or by improperly structured file formats.

Copyright Notice

All content and the structure of this website are protected by copyright and related intellectual property rights. Publication on the World Wide Web or through other Internet services does not constitute permission for any use by third parties beyond the intended purpose.

Any use not permitted under applicable copyright law requires the prior written consent of Hetzner Online GmbH or the respective rights holder. This applies in particular to the reproduction, adaptation, translation, storage, processing, or reproduction of content in databases or other electronic media and systems.

The unauthorized reproduction or distribution of individual content or entire pages is prohibited. Copies and downloads may only be made for personal, private, and non-commercial use.

Notice Regarding External Links

Hetzner Online GmbH is responsible for its own content made available on this website in accordance with applicable law. Such content must be distinguished from references (links) to content provided by third parties. Third-party content is identified by means of hyperlinks.

Links are dynamic references. When first creating a link, Hetzner Online GmbH reviews the linked content to determine whether it may give rise to civil or criminal liability. However, Hetzner Online GmbH does not continuously monitor the content of linked websites for changes that could establish new legal responsibility. If Hetzner Online GmbH becomes aware, or is informed by others, that specific linked content gives rise to civil or criminal liability, the relevant link will be removed.

The inclusion of external links does not imply that Hetzner Online GmbH adopts or endorses the content accessible through such links.

Additional Terms of Use

The following additional Terms of Use also apply:

  1. Be polite, don't be a troll. Remember that everyone in this forum is a real person with real feelings.
  2. Check if a similar topic already exists before you open a new thread.
  3. First do some troubleshooting to try to fix technical problems. THEN you can write a thread in the forum if you cannot find a solution.
  4. Include as many details as possible. This will make it easier for other users to help you.
  5. Use clearly-worded headlines and descriptions in your thread.
  6. Try to use correct spelling, grammar and punctuation. This makes it easier to understand you.
  7. Do not open multiple threads on the same topic. (Exception: You can write the same post in German and English).
  8. Stay on topic in a thread. Open a new thread if you want to say something unrelated to the topic. You can post a link in the first thread if they are related in any way.
  9. Once you have fixed the problem, post your solution in the thread.
  10. Once you have received help in the forum, take the time to help others.
  11. In order to draw attention to your post, "bumping" is not helpful. If you want to add useful information, you may do so. Unnecessary bumping, such as spam, or writing simple agreements similar to bumping is not allowed. Repeating a post without new information is also not allowed.
  12. This forum is not a replacement for our support. Open support tickets via konsoleH, Robot, Cloud Console or DNS Console. If you do not have access to your account, use the "Forgot your password" function or contact us at info@hetzner.com.
  13. The forum should be used for discussion and exchange with others. Advertising your own products or services is considered spam and is therefore not allowed.
  14. Do not post any sensitive information or copyrighted content. Follow privacy laws such as the GDPR.
  15. Adult content, politics and religion - None of these topics are appropriate for this forum and are therefore prohibited.
  16. Offensive, obnoxious, racist or discriminatory content is strictly prohibited.
  17. To keep the forum a respectful and friendly place, you can report other users or posts. Do not abuse the moderation process, however.
  18. Do not create multiple accounts.
  19. Please do not use your client number as your username